What areas do you  service?

I currently serve all of Howard County , 21228  in Catonsville, as well as on Post at Ft. Meade.

Why don’t you service my area?
 

To spend more time grooming and less time driving, I have limited my service area to primarily Howard County and areas near by that I am familiar with. This also allows me to provide the best service to my clients.

Do you have a weight limit?

Yes. I specialize in smaller breeders that are under 40 pounds.  Size does matters in the Mobile Spa as it can be difficult to maneuver larger breeds in a limited space.

Can you come out just to trim my dogs nails?

Unfortunately  it is just not feasible for me to come out for nails trims alone. If you would like to schedule monthly bath services nails trims  are included and not only will your dogs nails be well maintained but so will their skin and coat.

Do you groom cats?
 

No, I do not.  I love cats, I own cats, but I do not love to groom them. I find my talents  best suited to  dogs.  I can recommend  a few lovely ladies that do groom cats.

Is the water warm that you bathe the dogs in?
 

Yes. A propane furnace built into the van keeps the water at a nice comfortable temperature.

Do you have to plug in at my house or use my water?
 

No! The van is completely self-contained. I use a generator for power, but if the generator ever fails I do have the capability to plug in to finish the groom. The van has a 50-gallon fresh water supply, enough capacity for my grooming.

About the water: Do you reuse the water from other dogs when bathing my dog?
 

No. Every dog gets bathed in clean, fresh water, and I properly dispose of the grey water at the end of the day.

Does it get hot/cold in the van?
 

The salon area of the van is climate-controlled: heat in the winter, A/C in the summer. Both your pet and I are comfortable at all times.

Will you be grooming my dog in my house?
 

No need. The entire groom will take place inside the  Mobile Grooming Van.

Why do you give a 2 hour window for your arrival time?
 

Working with a variety of dogs of all ages, abilities and hair styles combined with the traffic in our area, timing can be a little unpredictable.  Because I mostly groom the same dogs all the time, I typically know how long each will take and can time it so I generally arrive in the within 30 minutes of the beginning  of your arrival window. Sometimes my day goes exceptionally smooth and I run a little early, other times I hit a snag and find myself running late. I always call or text to give you a heads-up and an ETA when I am actually on my way.

Do I have to be home when you groom my pet?
 

Just for the very first groom, so you and your pet are comfortable. After that, no – I will come groom your dog while you are out and about and leave you a card with your next appointment!

How do you get in?
 

Many of my clientele give me garage access codes, or house keys which I label with your dog’s name and keep locked in the van. It’s important that you know your address is never written on the key – only your pet’s name – so your home security is maintained at all times.

If your dog has the run of the house while you are out, you should close the bedroom and basement doors, limiting the area where your dog can hide. While most dogs happily greet me at the door, sometimes they like to hide, often deep under large beds or behind things in the basement.  Time spent searching the house for them is time I can’t devote to their groom, and if I can’t find them to groom them, I’m obligated to charge a Missed Groom fee.

Why do you charge a fee if  I  don't give 48 hour notice of cancellation?
 

Like many services, I typically have a waiting list of people who would like an appointment. When I book your appointment, I have reserved that time specifically for your dog.  I require at least  48-hour notice for cancellations and prefer more time if you know you cannot keep your appointment. The sooner you tell me, the more options you have in rescheduling.  If I am not given adequate notice to fill your appointment or I show up and am not able to access your dog, this means that I loose income that I was counting on for that scheduled appointment I simply can not run a business that way.

That said, I know life happens. If you have been a reliable client and a family emergency comes up, I will likely waive the fee. But multiple last-minute cancellations may indicate that mobile grooming may not be a good fit for your pet.

What payment methods do you accept?
 

I accept cash, checks and all credit cards via Square. Payment is due at the time service is provided. If for some reason a check is returned you will be held responsible for all fees incurred.

Why is mobile grooming more expensive than Pet Co or PetSmart?
 

Mobile grooming is a personalized luxury  service. I bring a full-service grooming salon right to your driveway and provide your dog with nearly 20 years of experience in a one on one setting. 

While I don’t lease retail space, the van itself is equipped with state-of-the-art grooming equipment. There is also gas, insurance, maintenance, and other above-line costs. As one person, I cannot do the high-volume grooms that a salon can handle. Second, a salon typically employs lesser-skilled bathers as well as groomers. The dogs get bathed and dried in assembly-line fashion, often with a cage dryer which can be risky if not monitored, and then wait until the groomer can finish their clip.  I take care of your dog myself from beginning to end. Your pet gets to know me, and many dogs enjoy seeing me come and look forward to being pampered in the  van. Most importantly, they are out of their homes only for about an hour to an hour and a half, they never spend time in a cage and can see their house from the van’s window so they stay relaxed. Finally, for you, this is the ultimate convenience: Why make two round trips to a shop to drop off and pick up your dog? We save you time and gas. And as I mentioned, you do not even have to be home after the first groom.

Why can’t I get an appointment the same day I call?
 

I am only in certain areas certain days of the week and I plan my route to maximize groom time and minimize drive time. I  have a roster of regular clients whom have standing appointments which are  rebooked for the year on regular schedules of 2-8 week intervals.    

I require at least 48 hours notice, but most people let me know as soon as they know if they won’t be able to keep their appointment. Then I can call people from my waiting list and offer the slot to them.

Is the waiting list first-come first-serve?
 

Afraid not. I check the wait list for the person closest to the appointment cancelled or on the way to or from the area.

I don’t keep my dog on a regular grooming schedule, can you accommodate my needs?
 

The short answer is No. 

However we are blessed to live in an area where finding someone that can accommodate seasonal appointments shouldn't be an issue for you.

 

The long answer is, I believe dogs need to be kept on regular schedules — typically four, six, or eight weeks.  Regular grooming is essential for your dog’s health and their appearance. Many long-haired dogs can get matted and dirty, which is bad for their skin and makes them prone to ear infections and other nastiness. Nails which get too long can curl under, making walking and running difficult and painful. I can help you get started and show you what to do, but only once. Doing it again in six or 12 months is hard on your dog, on me, and my tools. That includes yearly shave-downs, which I do not do anymore. Dogs that are not on regular schedules also make it difficult for me to proficiently  route and plan the day. 

Do you charge extra for matted pets?

Although our services include almost everything, we do charge $1 per minute for dematting and up to $30 for shaving a matted coat. We will never tack on extra fees without discussing it you first or initially at the consultation. If something is found once I am in the Mobile Pet Spa I will take photos to text you. I often send photos of matting to clients so they are aware of exactly what I am seeing and working with. I can also recommend products and brushing techniques to avoid or minimize matting in the future. 

Grooming salons keep my pet sometimes all day, how long does mobile grooming take?

Grooming salons take in a high volume of animals every day. Your animal is often in a cage surrounded by barking pets all day while they wait for service. Mobile grooming is a one-to-one service. On average animals take an hour for smaller dogs and up to 2 hours for larger dogs or those that require a lot of hand scissoring. For added convenience we can also make arrangements to groom your pet while you are away so you can come home to a fresh clean pet!

How old does an animal have to be to have their first spa day?

 

An early start on a grooming regimen is helping the groomer and your best friend start off on the right paw. Grooming is something your pet will need monthly for the rest of their lives so sooner the better! We recommend starting close to 12-16 weeks of age, after appropriate shots have been administered and puppy is weaned, and healthy.

 

Puppies are given an introduction to grooming at their first appointment which includes at Bath, Fluffy Dry, Face Trimming, Nails clipped, Feet neaten and Sanitary areas clipped. This gentle approach helps slowly introduce puppies to being handled for grooming, table training, and the sounds of the blow dryer and clippers. Grooming is a learned experience that we want to make a good one. 

Do you accept animals that have been sedated or do you sedate animals yourself?

 

No.

While mobile grooming is a great solution for animals that have anxiety  if you are still concerned that your pet may still need to be sedated or required sedation to be safely groomed then your pet should be groomed under a veterinarians supervision in case there are any ill side affects or adverse reactions.