Policies

There's No Place Like Home Mobile Pet Spa, LLC

Catonsville, MD 21228

443-538-7785

 Humanity Before Vanity:

 

My philosophy is to offer a stress free grooming experience for your dog. While I pay the utmost attention to all dogs in my care, I will pay special attention to my geriatric dogs and those with other health issues. Your pet’s safety and comfort is my first priority.

 

I will not perform any grooming procedure that causes pain or a level of stress that is excessive. This may include nail trimming in some situations.

Senior pets will be groomed for cleanliness and comfort.  

 

 

Medical History:

 

You, the dog owner, must advise me of any medical, physical, emotional issues, bite/aggression history, allergies, sensitivities or preexisting conditions. These may include food or shampoo allergies,  prior surgeries, heart issues, hip or joint issues, seizures, stroke, dementia or senility, warts, moles, skin tags, and other skin conditions or ear infections.

For my part, I will alert you to any issues I may discover over the course of grooming, especially those that may require vet attention. 

 

 

Pets Behavior:  

If your dog has behavior issues that includes a bite/ aggression history I must be made aware of them before the appointment is booked. This is for both for my safety and your pet’s. If I arrive at your home and the dog cannot be groomed a minimum fee of $65 fee will apply. If a bite/aggression history is not made known at the time of booking the appointment and your pet causes an injury to me that requires urgent care or hospital stay, the whole cost of any treatment and rehabilitation received due to the injury will be paid by you, the owner of the pet. I do not groom aggressive dogs. If your pet is uncomfortable with a specific part of their body or of the grooming process which causes them to nip or bite please inform me beforehand so I can plan ahead for any potential aggressive behavior and avoid injury. If behavior is presented that makes the grooming process difficult/longer a special handling fee will apply.

If your pet at any point of the grooming process becomes unsafe for them or myself the appointment will be terminated and charged for the time spent with the dog.

There’s No Place Like Home Mobile Pet Spa reserves the right to refuse service at our discretion.

 

Scheduling and Routing:

My service area is divided into zones and I service a certain zone each day of the week. Due this unique business, I work on a routed system. That means you have to commit to a monthly or six week schedule for the year. Because I work on a routed system, and each of our clients commit to a yearly schedule, there may not be availability in your area until something changes. I am happy to take your information and keep it on a waiting list. As soon as an opening come available in your zone, I will contact you and set up your schedule. 

 

 Arrival Times/Window:

Appointment times have a two hour arrival window.  I will arrive as close to the scheduled appointment window as possible, however sometimes situations arise that disrupt my daily schedule. This includes traffic, weather, mechanical difficulties, spending more time with older, younger, or more difficult dogs. ​I will contact and advise you of the new arrival time when the schedule changes beyond my control. ​Sometimes my day goes exceptionally smooth and I run a little early, other times I hit a snag and find myself running late. I always call or text to give you a heads-up and an ETA when I am actually on my way. The dog’s safety will never be compromised by rushing to meet a schedule. 

Please make sure that your dog has been given the chance to relieve themselves 15 minutes prior to our arrival. This is especially important for puppies, seniors and during inclimate weather.

 

Latch Key:

To make scheduling and routing easier and more convenient I do offer latch key service.

I am happy to keep a key to your home, which will be kept in a locked box and labeled with your pet’s name to avoid any risk of unauthorized use. I can also access your pet through a garage door if supplied with an entry code. Inside the house the dog should be confined to a crate, a single level of your home or single room.

Merely closing bedroom doors is enough to ensure me access to the dog in most cases. 

Pricing: 

 

Please inquire with a current photo of your dog while standing for a price estimate for your specific pet.

 

Price is determined by breed, size, condition of your pets coat, and the time it takes to complete the grooming process. Additional charges may apply for de-matting, de-shedding excessive coat, flea and tick removal,

or for special handling fees due to the dog’s temperament and behavior during the groom.

 

 

Small dogs (e.g. Shih Tzu)

 

Spa Bath pricing starts at $70  

Bath & Tidy pricing starts at $85

Full grooming pricing starts at $95

Medium Sized Dogs (e.g. Cocker Spaniel)

Spa Bath starts at $85

Bath & Tidy starts at $95

Full Groom start at $110

Large Dogs (e.g. Labs or Doodles)

Spa Bath starts at $110

Bath & Tidy starts at $125

Full Groom starts at $150+

 

*Large Dogs are taken on a case by case situation as I do have a 40lb weight limit*

 

 Matting:

If you would like your matted pet brushed out, de-matting fees are $1.00 per minute. If your pet cannot be humanely de-matted, I will ask permission to clip the hair as short as necessary. A matted coat can cause numerous health conditions including itching, irritation and skin infections. Removing a heavily matted coat includes the risk of nicks, cuts or abrasions due to warts, moles and skin folds trapped and hidden in the mats. Heavy matting can also trap moisture near the pet’s skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process. I take the utmost care and caution when grooming a matted dog to avoid these injuries.

If you do not wish for your pet to be clipped down I will return your pet to you so that you can work on removing the matting and we can reschedule for a later time. Charges will apply for the time spent with your pet

 

There’s No Place Like Home Mobile Pet Spa is not responsible for any preexisting conditions or injuries to the pet that are due to a matted coat. 

 

 Rabies Vaccine:

There’s No Place Like Home Mobile Pet Spa will not groom any dog that is not up to date on their rabies vaccination. It is acceptable to receive verbal confirmation of vaccination history from your vet at the appointment if necessary. I must talk to the vet, vet tech, or receptionist after you place the call. If you cannot provide proof of vaccination upon arrival the minimum fee of $65 will apply and must be paid before I can reschedule your appointment

 

 

 Cancellation Policy:

There’s No Place Like Home Mobile Pet Spa requires at least 48 hours notice to change or cancel your appointment. Failure to cancel your appointment 48 hours in advance will result in a $65 fee being invoiced to you that is due upon receipt. I understand that emergencies can happen but if I show up to an appointment and no one is available to give me access to your dog, you will be invoiced for the full groom price. If cancelations or no shows become a frequent occurrence (more than 2 per calendar year) it will result in termination of services. Fees must be paid prior to booking your next grooming appointment.

 

Automated Scheduling App:

 

I have started using an application to automate the booking and reminder process. When the appointment is first booked you will receive an automated confirmation via text, or email depending on your preference. The messages will come from a 618 number. A reminder will be sent two days prior to your pets appointment, with the option to contact me if changes need to be made. 

 

You must reply Y to confirm or N to cancel your appointment. Failure to reply causes your appointment to not be added to the route for the day.

 

If you have any questions please contact me via 443-538-7785. .

In addition to sending appointment reminders, the grooming agreement will also be sent via the app. If you have a smart phone you are able to sign right on your screen and it will be saved to your client profile. If you are unable to sign via your phone I can email you a copy to print and sign or bring a paper copy to your first appointment.

 Payment:

Full payment is due upon completion of the groom.

I accept cash, checks, credit cards via Square.

Checks should be made out to; There’s No Place Like Home Mobile Pet Spa.

You are responsible for any fees incurred for returned checks.

Late payments will incur a 10% fee on the original grooming price every day they are not paid. 

Multiple late payments will result in termination of services.  

 

 Inclimate weather:  

 

While I try my best not to get off schedule sometimes mother nature has the upper hand. The high-top mobile spa does not do well in extremely high winds and depending on the route (e.g. high bridges, highways, etc.) I may be forced to postpone or reschedule appointments.

 

During the winter months when there is snow or ice I follow school closings and will reschedule on my next available day off (Saturday or Sunday) to keep everyone on route and within their regular grooming schedule. 

Please make sure that in the event of snow or ice that there is a clear and ice free place for me to park.